SLAS

We consider ourselves an extension of your business and we take that very seriously. With Yoke Fulfillment, you’ll have the Trust, Dedication, Speed, and Support of a dedicated Brand Manager. Recurring customer service calls at a frequency of your choosing help us keep our finger on the pulse of your business allowing us to plan accordingly for everything that comes your (and our) way. We have an unconditional commitment to giving the highest level of service to each and every client. That’s our promise to you!

Through automation and staff committed to excellence, Yoke Fulfillment can deliver the speed and accuracy you and your customers demand. We not only guarantee the following service levels, but we live by them every single day which allows us to deliver on your promises leaving you with a satisfied customer.

Accuracy…
We guarantee an accuracy rate of 99.95% for inventory storage and order fulfillment and we’ll take financial responsibility, should an error arise on our part.

Communication…
We commit to responding to customer inquiries within 2 hours.

Turn-Time…
We take our turn-time obligations seriously and we measure and report on our performance.

When your inbound product arrives at our dock door, we’ll receive it accurately within 3 hours.

All shipment orders attained before 12:30 EST Mon-Fri will be processed same day.

All shipment orders attained after 12:30 EST will be processed the next business morning.

Technology…
We’ve invested in a state-of-the-art warehouse management system to accurately and quickly receive, manage, and ship all of your product. We utilize Microsoft Dynamics 365 redundantly deployed in Microsoft data centers for peak reliability.

Download our SLA document here: